Last updated: 17 September 2026

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1. Who is responsible for your information?

The data controller is:

Stella Bell is registered with the Information Commissioner's Office as a data controller.

ICO registration reference: ZB880404
Email: stella@stellabellcoaching.co.uk
Business address: Oxford OX4 3NX
Website: www.stellabellcoaching.co.uk

 

If you have questions about this Privacy Policy or how your information is used, please contact me using the details above.

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2. The information I collect

I may collect and use the following kinds of personal information.

Information you give me directly

This may include:

• Your name, email address, telephone number and other contact details.

• Information you provide when you complete a contact form, course application, workshop-interest form, booking form or questionnaire.

• Information about your interest in coaching, workshops or the Rejection Sensitivity course.

• Information you choose to share about access needs or adjustments that may help you participate.

• Messages, emails and other correspondence you send to me.

• Information needed to arrange or administer sessions, workshops or courses.

• Feedback you choose to provide.

Please do not include detailed medical, diagnostic, trauma or crisis information in website contact or application forms unless I specifically ask for it and you are comfortable doing so.

Information collected through the website

The website may collect technical information automatically, including:

• Your IP address.

• Browser type, device type and operating system.

• Pages visited, links clicked and approximate time spent on the site.

• Cookies and similar technologies used to make the website work, understand website use, and where applicable support analytics or marketing.

For more information about cookies, see the Cookie section below.

3. How I use your information

I use personal information only where there is a lawful basis to do so. Depending on the situation, this may be because it is necessary to take steps at your request before entering into a contract, to deliver coaching or a course you have booked, to comply with a legal obligation, because you have given consent, or because I have a legitimate business interest that does not override your rights.

I may use your information to:

• Respond to enquiries and communicate with you.

• Review and administer course applications.

• Arrange, deliver and follow up coaching sessions, workshops and courses.

• Send essential information about a course or booking, such as dates, Zoom links, joining instructions, changes or payment reminders.

• Process payments, issue invoices and keep financial records.

• Make reasonable accessibility arrangements where you have asked for them.

• Improve the website, services and course materials through feedback and website analytics.

• Protect the website and services from misuse, fraud or security threats.

• Send occasional marketing emails about future workshops, courses and coaching offers where you have actively opted in, or where another lawful basis applies.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in an email or by contacting me.

4. Information about health, neurodivergence or accessibility

Some information you may choose to share—such as information about health, neurodivergence, disability, accessibility needs or mental health—may be treated as special category personal data under UK data-protection law.

I aim to collect only the minimum information that is relevant and necessary. I do not ask for detailed clinical history in ordinary website forms.

Where special category data is collected, I will handle it with additional care. Depending on the circumstances, I may rely on your explicit consent or another lawful condition permitted by data-protection law. You can withdraw consent at any time, although this may affect my ability to provide a requested adjustment or service.

UK GDPR requires a lawful basis for ordinary personal data and an additional condition when processing special category data, including health-related information. Explicit consent must be clear, specific and separate from other consent requests.ico.org+3

5. Marketing

I will only send you marketing emails about future workshops, courses, coaching offers or related news where you have chosen to receive them, unless a lawful “soft opt-in” or another valid basis applies.

Marketing consent is optional and separate from your course application, booking, payment, or essential course communications. You may unsubscribe at any time without affecting any coaching, course or workshop you have booked.

The Information Commissioner’s Office says consent for electronic marketing should be clear, specific, freely given and separate from general terms and conditions.ico.org+2

6. Who I may share information with

I do not sell your personal information.

I may share limited information with trusted service providers where necessary to run the website and deliver services. These may include:

• Wix, which hosts and supports this website, forms and related website services.

• Zoom or another online meeting platform used to run coaching sessions, workshops or courses.

• hotmail to send emails you have requested or agreed to receive.

• Accountants, bookkeepers or professional advisers where necessary for tax, accounting, legal or business-administration purposes.

• Government bodies, regulators, insurers, legal advisers or law-enforcement agencies where disclosure is required by law or necessary to protect legal rights, safety or security.

• Professional supervisors, where needed to support safe, ethical and reflective coaching practice. Information will be minimised and shared without direct identifiers wherever possible.

These providers may process personal information on my behalf or as independent controllers, depending on the service. I will take reasonable steps to use reputable providers and limit the information shared to what is necessary.

7. International transfers

Some service providers may store or process information outside the United Kingdom. Where this happens, I will take reasonable steps to ensure that appropriate safeguards are in place, such as an adequacy decision, contractual safeguards, or another transfer mechanism recognised under UK data-protection law.

8. How long I keep information

I keep personal information only for as long as it is reasonably needed for the purpose it was collected, including legal, accounting, insurance and record-keeping requirements.

As a general guide:

• General enquiries and application forms: up to 12 months after the last meaningful contact, unless you become a client or participant.

• Workshop and course administration records: up to 24 months after the relevant workshop or course ends.

• Coaching records: for up to  7 years after the final session], unless a different period is required by law, insurance or professional-body guidance.

• Financial and tax records: for the period required by UK tax and accounting law, usually at least 6 years.

• Marketing preferences: until you unsubscribe or withdraw consent, after which I may retain a minimal suppression record so I can respect that choice.

I may retain information for longer if needed to establish, exercise or defend legal claims, or where the law requires it.

9. Your rights

Subject to legal limits and exemptions, you have the right to:

• Ask for access to the personal information I hold about you.

• Ask for inaccurate or incomplete information to be corrected.

• Ask for your personal information to be deleted in certain circumstances.

• Ask for use of your information to be restricted in certain circumstances.

• Object to processing based on legitimate interests or to direct marketing.

• Withdraw consent at any time where I rely on consent.

• Ask for certain information to be provided to you or another organisation in a portable format.

• Complain to the Information Commissioner’s Office if you are concerned about how your information has been used.

To exercise any of these rights, please contact me using the details at the top of this policy. I may need to verify your identity before responding.

You can contact the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.

10. Cookies

This website uses cookies and similar technologies. Some cookies are necessary for the website to function properly. Others may help understand how visitors use the site or support embedded services.

Where required, I will ask for your consent before placing non-essential cookies. You can manage cookies through the cookie banner when you first visit the website and through your browser settings.

For further details about the cookies used on this Wix website, please see [insert link to your Wix cookie policy.

11. Links to other websites

This website may include links to external websites, such as Zoom, social-media pages, payment providers or other resources. I am not responsible for the privacy practices or content of those external websites. Please read their privacy policies before providing personal information.

12. Changes to this policy

I may update this Privacy Policy from time to time. The most current version will always be published on this website, with the “Last updated” date shown at the top.